1xmm Privacy Policy
Read here to learn how we handle your personal data with care and how we protect it with SSL encryption.
1. Introduction and Purpose of This Policy
1xmm is a platform offering football betting, live casino, slots, and fish shooting games for players in Myanmar. We value every player's personal data and maintain it with strict protection measures.
This Privacy Policy ("Policy") explains what data we collect when you use the 1xmm platform, the purposes for which we use that data, how we protect it, and what rights you have over your own data.
By continuing to use this website, you confirm that you have read and agree to this Policy. If you have questions about the Policy, you can check the FAQ section or contact us at [email protected].
2. Data We Collect
We may collect the following categories of data in order to operate the platform properly, ensure player security, and meet our legal obligations.
2.1 Data You Provide Directly
- Name, date of birth, phone number, and email address provided when registering an account
- Details linked to your KBZPay, Wave Money, AYA Pay, or CB Pay account for payment purposes
- National ID card or other approved identity document data for KYC (Know Your Customer) verification
- Records of communications through customer support and Live Chat
2.2 Data Collected Automatically
- IP address, browser type, operating system, and device information
- Login records, game session logs, and transaction records
- Data from cookies and website tracking tools (described in Section 6)
2.3 Data Received from Third Parties
- Deposit and withdrawal records from payment services (KBZPay, Wave Money, AYA Pay, CB Pay)
- Verification data from anti-fraud software
3. How is your data used?
We use the data we collect only for the purposes listed below. We will not sell or transfer it to third parties for any purpose unrelated to these.
Account management
To handle account registration, authentication, and account recovery
Processing payments
To accurately process deposit and withdrawal records via KBZPay, Wave Money, AYA Pay, and CB Pay
Security and fraud prevention
To detect and prevent unauthorized access, financial fraud, and illegitimate gameplay
Customer service
To efficiently resolve inquiries via 24/7 Live Chat and email, and to improve service quality
Legal obligations
To maintain KYC records and comply with any applicable laws, regulations, or committee directives
Platform improvement
To analyze website usage patterns and align game types and services with player needs
4. Data sharing and third parties
We do not sell your personal data to third parties. However, we work with registered data processors to keep our services running properly.
4.1 Cases where we may share data
- Payment services — We share only the minimum data required with KBZPay, Wave Money, AYA Pay, and CB Pay to process deposits and withdrawals
- Technology services — Cloud hosting, cybersecurity, and data analytics companies (bound by data protection agreements)
- Legal requests — When required by a court order, legal directive, or official request from an authorized authority
4.2 Cases where we will not share data
- To advertising companies or third-party marketing data companies
- To organizations or individuals who are not our authorized representatives
- For any purpose without your explicit consent
5. Data retention period and deletion
We retain your data only for as long as necessary to fulfil the purposes described in this policy.
- Account data — Up to three years after account closure, or as required by applicable law
- Payment records — In accordance with financial record-keeping requirements
- Service records — Up to one year after a case is resolved
- KYC records — For as long as required by applicable law
Once the retention period ends, we will securely delete the data or convert it into anonymised data.
6. Cookies and tracking technologies
Our website uses cookies and similar technologies (web beacons, pixel tags). These technologies are essential for keeping the website running smoothly and for understanding how you use it.
Cookie types
- Essential Cookies — Used to maintain login sessions, security protection (CSRF token), and access security; cannot be disabled
- Functional Cookies — Used to save language preferences and access settings
- Analytics Cookies — Used to view website usage patterns (data is kept linked to individual users)
You can disable cookies through your browser settings, but please note that disabling essential cookies may cause some website features to stop working.
7. Data security measures
1xmm applies a combined technical and operational security framework to protect your personal data from unauthorized access, modification, disclosure, or deletion.
- SSL/TLS encryption — All data transfers between the website and your browser are protected with HTTPS
- Encryption at Rest — Key data stored on our systems is encrypted at rest
- Access Control — Only staff and systems with authorised permissions can access stored data
- Audit Logs — All data access and changes are logged and reviewed regularly
- Staff Training — Staff who handle personal data receive privacy and data protection training
We also acknowledge that no digital platform in the world can guarantee 100% security. If a data breach occurs, we will notify affected parties without delay in accordance with applicable law.
8. Player Data Rights
Every player who uses our platform has the following rights regarding their personal data.
8.1 Right of Access
You can request to view what data we hold about you. Submit your request via [email protected].
8.2 Right to Rectification
You can request correction of any inaccurate or incomplete personal data. Some corrections may be linked to identity records due to KYC requirements.
8.3 Right to Erasure
After your account is closed, you can request deletion of data we are not legally required to retain. Deletion of data still within a legal retention period may be subject to limitations.
8.4 Data Portability
You can obtain a copy of the data you have provided in a machine-readable digital format. Send your request to [email protected].
8.5 Right to Object
Except where legally required, you have the right to request that we stop processing your data in a particular way.
9. Under-21 Age Restriction
1xmm services are for adults aged 21 and above only. We will never knowingly collect personal data from anyone under 21. If we discover that we have unknowingly collected data from a person under 21, we will delete that data immediately.
10. International Data Transfers
Our servers are located in places that align with regional data security standards. Any transfer of data outside the country is carried out only after putting in place safeguards that meet applicable legal requirements.
11. Changes to This Policy
We may review and update this Privacy Policy from time to time with prior notice. For significant changes, we will post a clear announcement on the website in advance. Continuing to use the website after changes have been made will be taken as acceptance of the updated policy. If you do not agree with the changes, please notify us immediately and you may request that your account be closed.
12. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, you can reach us through the following channels:
- 24/7 Live Chat — Contact us directly in Burmese via the Live Chat tool on the website
- Email — [email protected]
We will do our best to handle data rights requests throughout your time using our service. If you are not satisfied, you can also visit the Responsible Gaming section.