1xmm Questions & Answers

At 1xmm, withdrawal requests are normally processed within 10 to 45 minutes. During peak hours there may be a slight delay, but we aim to resolve it within that timeframe. If the money has not arrived, contact support via live chat.

The minimum amount for a single withdrawal at 1xmm is 20,000 Ks. Requests below this amount cannot be accepted, so plan to withdraw once your balance reaches that level. The minimum deposit amount is just 3,000 Ks.

Yes — winnings from bonuses can be withdrawn, but only after the wagering requirement has been met. For the 120% welcome bonus, you must wager the bonus amount × 15 before you can withdraw. For example, if you receive a bonus of 24,000 Ks, you need to wager 360,000 Ks before withdrawing.

For security and fraud prevention, the mobile wallet used for withdrawals (KBZPay, Wave Money, AYA Pay, CB Pay) must be registered in the same name as your account. Attempts to withdraw to a wallet not registered in your own name may be rejected.

Reasons for a withdrawal being cancelled include: wagering requirements not met, use of a mobile wallet not registered in your name, account issues (identity verification incomplete), or violation of the terms of service. Contact the support team if you need more information.

Most deposits are credited automatically within minutes. If the network is slow, wait about ten minutes and check again. If it still has not appeared, contact us via 24/7 live chat with a screenshot of your payment receipt and the team will check it as quickly as possible.

To deposit with Wave Money, log in to your 1xmm account, select Wave Money as the deposit method, enter the amount, transfer to the Wave Money number provided, then submit your receipt — and the funds will arrive in your account. The minimum deposit is 3,000 Ks.

1xmm does not charge any commission or service fee for deposits. The full amount you deposit will be credited to your account. However, 1xmm cannot be responsible for any transfer fees charged by your own mobile wallet provider.

When depositing with KBZPay, transfer only to the KBZPay number provided by 1xmm — do not send to any number other than the one shown on the platform. After payment, keep a screenshot of the receipt as it may be needed if any issue arises.

1xmm currently supports four deposit methods: KBZPay, Wave Money, AYA Pay, and CB Pay. These are the most widely used mobile wallet services among Myanmar players, and the minimum deposit starts from 3,000 Ks.

A wagering requirement is the number of times you must play through your bonus funds before you can withdraw. For the 1xmm welcome bonus, you must wager the bonus amount × 15. For example, if you receive a bonus of 24,000 Ks, you must wager 24,000 × 15 = 360,000 Ks before withdrawing winnings from that bonus.

Wagering contribution varies by game type. Generally, slots count in full toward wagering, while some live casino games may contribute at a different rate. If you want to know the exact rate for the game you plan to play, you can ask the 1xmm support team.

The 120% welcome bonus is applied automatically on your first deposit at 1xmm — no bonus code is needed. For example, depositing 20,000 Ks gives you a 24,000 Ks bonus for a total balance of 44,000 Ks, with a maximum bonus of up to 100,000 Ks.

In the 1xmm referral program, you earn 5% of your referred friend's first deposit as bonus cash (up to 20,000 Ks per friend). On top of that, you also earn 0.3% of your referred friends' valid bets as weekly commission.

If you deposit 180,000 Ks, the 120% bonus would come to 216,000 Ks, but since the maximum bonus is capped at 100,000 Ks, you only receive 100,000 Ks. Your total balance becomes 280,000 Ks, and you need to wager 100,000 × 15 = 1,500,000 Ks before withdrawing.

A Progressive Jackpot is a jackpot that keeps growing as players bet. A portion of each player's stake goes into the jackpot pool, and when a lucky player hits the big win, they take the entire accumulated amount. After the jackpot is won, it resets and starts building again.

High-volatility slots pay out larger amounts but less often — they suit players who are aiming for big wins. Low-volatility slots pay out smaller amounts but more frequently, making them a better fit for players who want longer sessions.

If your budget is tight, go for games with low minimum bets and low volatility. These games help stretch your playtime without burning through your money too quickly. You can also try any game in demo mode first before committing.

Most games include a demo mode, so you can get a feel for the game without spending real money. You won't win real prizes in demo mode — it's simply a tool to understand the game and find one that suits you.

RTP (Return to Player) is the percentage of total wagers a game pays back to players over many rounds. It is a long-term statistical average, not a guarantee that you will win in any single session — treat it as a reference point, not a promise.